Privacy Policy

Last updated: October 6, 2025

Thank you for visiting Springtails.in, a brand owned and operated by Trenoya Innovations. We respect your privacy and want you to understand how we collect, use, and share information about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Springtails.in website (https://springtails.in), any mobile applications we may offer, our APIs, and related services (the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Table of Contents

  1. What Data We Get
  2. How We Get Data About You
  3. What We Use Your Data For
  4. Who We Share Your Data With
  5. Security
  6. Your Choices & Rights
  7. Data Retention
  8. Children’s Privacy
  9. Updates & Contact Info
  10. Jurisdiction
  11. Cookie Policy

1. What Data We Get

1.1 Data You Provide to Us

Depending on how you use the Services, you may provide the following:

  • Account / Profile Data: Name, email, phone number, password, shipping/billing address (street, city, state, country, postal code), and optional profile details.
  • Shared Content: Reviews, ratings, photos, questions/answers, or other content you post on product pages or our social channels. Content you share may be publicly viewable where posted.
  • Purchase Data: Items viewed, items added to cart or wish list, purchase history, returns/claims details.
  • Payment & Billing Information: You provide payment details directly to our payment processors (e.g., card number, UPI, billing address). For security, Springtails.in does not store full card numbers or card authentication data.
  • Data from Other Accounts: If you connect or sign in via third-party platforms (e.g., Google/Facebook), we may receive your name, email, profile photo, and other data you permit that platform to share.
  • Promotions & Surveys: If you participate in contests, giveaways, or surveys, we collect the data you submit (e.g., name, email, phone) to administer and fulfill them.
  • Communications & Support: If you contact us (email, call, WhatsApp, web forms), we collect your contact details and the information you provide, including order IDs, screenshots, videos (e.g., DOA verification videos), device/OS info, and IP address as needed to resolve issues.

1.2 Data We Collect Through Automated Means

When you access the Services, we collect certain data automatically:

  • System Data: IP address, device type, operating system, browser type/language, device identifiers, and platform data.
  • Usage Data: Pages viewed, time spent, navigation paths, search queries, click data, date/time stamps, and feature usage.
  • Approximate Location: Country/city derived from your IP address.
  • Referral Data: The page or ad that led you to our Services.

We associate this data with your account where relevant.

1.3 Data from Third Parties

We may receive information about you from payment processors (payment status), courier partners (tracking/delivery status), advertising/analytics partners, and social platforms consistent with your settings on those services.

2. How We Get Data About You

2.1 Cookies and Data Collection Tools

We and our service providers use server logs and automated tools such as cookies, tags, pixels, scripts, and local storage (“Data Collection Tools”). These help operate the site, remember your preferences, keep your account secure, analyze performance, and personalize content.

Types of cookies we may use:

  • Preferences: Remember language and display settings.
  • Security: Enable login, prevent fraud/abuse.
  • Functional: Store functional settings (e.g., playback volume).
  • Session State / Essential: Keep you signed in, process orders, and ensure core features work.

You can set your browser to block or alert you about cookies. If you disable essential cookies, some features may not function.

2.2 Analytics

We may use analytics services (for example, Google Analytics and Meta Pixel) that use cookies and similar technologies to help us understand usage patterns and improve performance.

2.3 Online Advertising

We may work with advertising networks (for example, Google Ads, Meta) to show ads based on your interests. These partners may set or read cookies and similar tools to measure ad effectiveness and personalize ads on this and other sites. You can adjust your ad preferences with those providers and your device settings.

3. What We Use Your Data For

We use your data to:

  • Process and deliver orders, including shipping, tracking, and customer support.
  • Verify and resolve claims (including reviewing uncut DOA unboxing videos submitted under our Refund & Returns Policy).
  • Operate, maintain, secure, and improve the Services.
  • Communicate about orders, deliveries, account updates, policy changes, and service notices.
  • Personalize content and recommendations.
  • Send marketing emails/SMS/WhatsApp (where permitted); you can opt out anytime.
  • Conduct analytics, research, and service optimization.
  • Prevent, detect, and address fraud, abuse, or policy violations.
  • Comply with legal obligations and enforce our terms.

4. Who We Share Your Data With

We share data with:

  • Service Providers: Payment processors, hosting providers, analytics partners, customer support tools, email/SMS/WhatsApp delivery platforms.
  • Courier & Logistics Partners: To fulfill and deliver your orders.
  • Advertising & Marketing Partners: To show, measure, and optimize ads (subject to your settings with those partners).
  • Social Media Features: If you interact with social widgets, those platforms may receive your IP/page data under their policies.
  • Legal, Safety, and Compliance: When required by law, valid legal requests, or to protect rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Aggregated/De-identified Data: May be used or shared for any purpose.
  • With Your Consent: When you direct us to share.

We do not sell your personal information.

5. Security

We use reasonable technical and organizational safeguards appropriate to the type and sensitivity of the data we process. No online system can be 100% secure. Protect your account credentials and contact us immediately if you suspect unauthorized access.

6. Your Choices & Rights

  • Access/Update: You may access or update certain account information in your profile or by contacting support.
  • Marketing Opt-Out: Use the unsubscribe link in emails or reply “STOP” for SMS/WhatsApp where applicable.
  • Cookie Controls: Manage cookies via your browser/device settings.
  • Account Deletion: Contact support to request deletion of your account (subject to data we must retain for legal, tax, or fraud-prevention reasons).
  • Grievance / Questions: See contact details below.

Depending on your jurisdiction, you may have additional rights (e.g., consent withdrawal, portability). We will honor applicable laws.

7. Data Retention

We retain personal data as long as needed to provide the Services, comply with legal obligations (tax, accounting), resolve disputes, and enforce agreements. We aim to minimize retention where feasible.

8. Children’s Privacy

The Services are not intended for children under 13 (or the age defined by your local law). We do not knowingly collect data from such children. If you believe a child has provided personal data, contact us and we will take appropriate steps to remove it.

9. Updates & Contact Info

9.1 Modifications to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, an in-product notice, or as required by law. Unless stated otherwise, changes are effective when posted.

9.2 Questions or Requests

For privacy questions, requests, or complaints (including our designated grievance contact), reach us at:
Email: support@springtails.in

10. Jurisdiction

If you choose to visit the Services, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. Any disputes shall be governed by the laws of India.

11. Cookie Policy

Last updated: October 6, 2025

What Are Cookies?

Cookies are small text files stored by your browser. We use both session cookies (expire when you close the browser) and persistent cookies (stay longer) to remember your preferences, keep your session secure, and improve the Services.

Why We Use Cookies and Similar Technologies

  • Authentication & Security: Log you in, protect your account, detect spam/abuse.
  • Preferences: Remember language, region, and display settings.
  • Analytics & Research: Understand how the Services are used, test features, and improve performance.
  • Personalized Content: Show more relevant products and content.
  • Advertising: Show more relevant ads on our Services and elsewhere, measure ad performance.

We may work with analytics partners (e.g., Google Analytics) and advertising partners (e.g., Google Ads, Meta) who use cookies, pixels, and similar technologies. You can opt out of certain analytics (for example, Google Analytics Opt-out Browser Add-on) and manage ad preferences via your device/platform settings and partner tools.

Your Cookie Choices

Most browsers accept cookies by default. You can set your browser to refuse or delete cookies. If you disable essential cookies, some site features may not work properly.

Contact

If you have questions about our use of cookies, email support@springtails.in.